We ship to locations within the United States, including Alaska and Hawaii. At this time Grace of Design does not ship our merchandise internationally. Sorry for any inconvenience caused.
We use USPS for all domestic shipping, the following shipping services are available: - Standard ground for delivery within the USA mainland. - 2-Day Air for delivery within the USA including Hawaii and Alaska. - Next Day Air for delivery to select regions within the USA, not including Hawaii and Alaska.
Please note there are usually increased costs for expedited service.
Yep, once your order has shipped, you will be emailed a shipping confirmation that will include the tracking number for your order. Just log into your account to review order details including shipping and tracking info.
Unfortunately due to the perishable nature and personal hygiene usage of our products we cannot accept returns or issue refunds for items purchased even if purchased as a gift.
Please make sure your order was submitted correctly and accurately before shipment.
The only exceptions granted will be for incorrect shipments - quantity, item, item size, etc.
If you have questions and or comments regarding our policy, you can always contact us atinfo@hummingbirdblends.com.
Unfortunately due to the perishable nature and personal hygiene usage of our products we cannot accept exchanges, returns or issue refunds for items purchased.
Please make sure your order was submitted correctly and accurately before shipment.
The only exceptions granted will be for incorrect shipments - quantity, item, item size, etc.
If you have questions and or comments regarding our policy, you can always contact us atinfo@hummingbirdblends.com.
Unfortunately unless there was an error made by the Hummingbird Blends team in processing and or shipping your order, we will not be able to provide a refund on shipping costs.
Did you setup an account with us? If so, just log into your account for all order details including shipping. If you chose not to setup an account with us (we're a bit sad about that by the way) but please check your email, including the spam/junk folder for an order confirmation and or shipping confirmation emails from us. Don't forget to add us to your safe sender aka your friend's email list to make sure your receiving our emails. Still can't find info on your order? Just email us at info@hummingbirdblends.com and we'll be happy to help you.
Did you setup an account with us? If so, just log into your account for all order details including shipping. If you chose not to setup an account with us (we're a bit sad about that by the way) but please check your email, including the spam/junk folder for an order confirmation and or shipping confirmation emails from us. Don't forget to add us to your safe sender aka your friend's email list to make sure your receiving our emails. Still can't find info on your order? Just email us at info@hummingbirdblends.com and we'll be happy to help you.
Although we'd hate for you to do that, you can cancel or modify your order up to 24 hours after placing it for non-rush orders. Unfortunately after 24 hours, your order will have been processed and can no longer be cancelled. At that time you will need to follow our return policy.
For rush orders (orders requesting 2-day or next day delivery), you will not be able to cancel your order once it is placed.
Realized you're not going to be home when the package may arrive? Please contact us directly at info@hummingbirdblends.com within 24 hours of placing your order to request a ship to change for non-rush orders. After 24 hours it may not be possible to make the correction.
Unfortunately, For rush orders (orders requesting 2-day or next day delivery) we will not be able to change your shipping address.
Haven't received your order? Have you double checked the tracking # for your shipment? If so and the tracking # says the order was delivered. Please contact us and we will assist in locating the package at info@hummingbirdblends.com
Please check your email shipping confirmation, the packing list provided with the shipment as well as your customer account to ensure that your order has not be split shipped or back-ordered. If we did not split ship nor backorder your shipment, please contact us at info@hummingbirdblends.com immediately to rectify this issue.
Oh heaven's no! If this has happened, we are sincerely sorry for this HUGE mistake. Please contact us at info@hummingbirdblends.com immediately to rectify this issue.
Well that's terrible! Please contact us at info@hummingbirdblends.com within 14 days of receiving your order, include photos of the packaging and the damaged merchandise to rectify this issue.
If an item goes on sale within 3 days of your purchase we will refund the difference in price less any shipping, rush and or processing fees. After 3 days, we will unfortunately not be able to accommodate a price adjustment.
We accept the following methods of payment - American Express, Mastercard/Visa, Discover Card, ApplePay, Google Pay, Venmo, Paypal, JCB, ShopPay and Diner's Club. We do not accept personal checks or wire transfers.
Sure do! We offer E-com gift cards from $25.00 up to $250.00 for use on our website. Our gift cards never expire and we do not charge processing or non-usage fees. Grab a few today!
Sorry however, we only allow 1 promotional code per purchase. An exception is for automatic discounts such as a free shipping on orders over $50.00, this will be included in addition to any promotional code you use.
If your payment is not being accepted, please double check the following - 1) make sure your account # is correct and or that it hasn't changed with the receipt of a new card.
2) CVV # - the CVV is located on the back on the right side of signature panel on most credit cards however it is on the top right corner on American Express cards.
3) Make sure that your billing address is correct for the specific card that you are trying to use.
Still having trouble, contact us directly and we will try to process your order over the phone.
